Formwise LLC ("Formwise," "we," "our," or "us")/.
1. Introduction At FormWise.AI, we are committed to providing an exceptional customer experience. Our Customer Fulfillment Policy outlines the principles and processes that govern our commitment to meeting and exceeding customer expectations.
2. Service Delivery
2.1 Availability: FormWise.AI strives to maintain a high level of service availability, with 99.9% uptime. Any scheduled maintenance that may impact service availability will be communicated in advance through our official channels.
2.2 Performance:We continuously monitor and optimize the performance of our platform to ensure optimal user experience.
3. Customer Support
3.1 Contact: For quick resolution, customers are encouraged to contact us at hello@formwise.ai.
3.2 Response Time: We commit to acknowledging and responding to customer inquiries within hours during business hours.
4. Issue Resolution
4.1 Priority Levels: Issues reported by customers are categorized into priority levels, with resolution times aligned accordingly.
4.2 Communication:We provide regular updates on the status of reported issues until resolution. Customers will be informed of any workarounds if available.
5. Product Updates and Enhancements
5.1 Release Schedule: FormWise.AI regularly releases updates and enhancements to improve functionality and security. A release schedule will be communicated in advance.
5.2 Feedback:We encourage customers to provide feedback on our platform, which will be considered for future enhancements.
6. Billing and Subscription
6.1 Subscription Access:The FormWise.AI subscription is based on access to our platform. You get instant access to all of our features based on the plan you sign up with after starting your trial. Your trial can be paused or cancelled at any time through our billing portal powered by Stripe. You can enter your email you signed up with and access your billing portal and update payment methods.
6.2 Billing Transparency: Customers will receive clear and transparent billing statements. Any changes to pricing will be communicated in advance.
6.3 Terms of Use: Please review our Terms of Use policy at [https://www.formwise.ai/privacy-policy] for details on subscription terms and user policies.
6.4 Refunds: Refund requests will be considered on a case-by-case basis, adhering to our Refund Policy. We offer a seven (7) day refund policy, allowing customers to request a refund within seven days of their most recent billing cycle. After this seven-day period, refunds will not be issued. This policy applies to the initial purchase and subsequent renewals. We strive to accommodate most scenarios, but it's important to note that your payment grants you access to our tool, and it is not based on usage.
7. Data Security and Privacy
7.1 Data Protection: FormWise.AI follows industry-standard practices to ensure the security and privacy of customer data.
7.2 Compliance: The relevant data protection regulations, and customers can request information about our compliance standard. You can view more information here about our data regulations policy: [https://www.formwise.ai/privacy-policy]
8. Continuous Improvement
8.1 Feedback Loop: We value customer feedback and use it to drive continuous improvement in our services.
Last Updated: 11/26/2023
